--- title: Dialog27 | AI automation for business processes description: Dialog27 is a Spanish platform that uses AI to automate business processes, turning WhatsApp messages, emails and documents into structured, ready-to-use data. image: https://www.dialog27.com/hubfs/inicio/inicio_Dialog27.png --- [Skip to content](https://www.dialog27.com/en/#main-content) [![Dialog27](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/dialog27-logo-white-v2.png?width=320&height=160&name=dialog27-logo-white-v2.png)](https://www.dialog27.com/en/?hsLang=en) [What is Dialog27](https://www.dialog27.com/en/#about-dialog27) Products [D27 Docs](https://www.dialog27.com/en/docs?hsLang=en) [D27 FactorDesk](https://www.dialog27.com/en/factordesk?hsLang=en) [D27 Insights](https://www.dialog27.com/en/insights?hsLang=en) [D27 Orders](https://www.dialog27.com/en/orders?hsLang=en) D27 Banking Coming soon [About us](https://www.dialog27.com/en/about-us/?hsLang=en) [How it works](https://www.dialog27.com/en/#how-it-works) [FAQs](https://www.dialog27.com/en/#faqs) [Contact](https://www.dialog27.com/en/contact/?hsLang=en) [Español es](https://www.dialog27.com/) [English en](https://www.dialog27.com/en/) [Contact](https://www.dialog27.com/en/contact/?hsLang=en) [Español es](https://www.dialog27.com/) [English en](https://www.dialog27.com/en/) [What is Dialog27](https://www.dialog27.com/en/#about-dialog27) Products [D27 Docs](https://www.dialog27.com/en/docs?hsLang=en) [D27 FactorDesk](https://www.dialog27.com/en/factordesk?hsLang=en) [D27 Insights](https://www.dialog27.com/en/insights?hsLang=en) [D27 Orders](https://www.dialog27.com/en/orders?hsLang=en) D27 Banking Coming soon [About us](https://www.dialog27.com/en/about-us/?hsLang=en) [How it works](https://www.dialog27.com/en/#how-it-works) [FAQs](https://www.dialog27.com/en/#faqs) ![](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/herobannerhome.png?width=1672&height=941&name=herobannerhome.png) What we do # From dialogue to knowledge without friction We turn conversations, documents and messages into structured, validated information ready to operate inside your business processes. [Talk to us](https://www.dialog27.com/en/contact/?hsLang=en) What is Dialog27 ## Conversational automation for business processes Dialog27 turns conversations, documents, images and audio into structured, validated information ready to operate. ![Three-step diagram of the Dialog27 flow: first it receives messages, emails, documents and audio; then the D27 engine understands the context, validates the information and extracts and normalises the data; finally it structures each field into customer, document and amount and connects it to the ERP, CRM and other systems.](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/about-dialog27-flow-en-v2.jpg?width=2304&height=708&name=about-dialog27-flow-en-v2.jpg) ### Processes you can automate ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/about-process-documents.svg) #### Documentation Automatic intake and classification of documents. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/about-process-orders.svg) #### Orders Order capture and validation from any channel. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/about-process-factoring.svg) #### Factoring and confirming Management of operations with financial institutions. ![](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/about-process-information.png?width=256&height=200&name=about-process-information.png) #### Information capture Automated forms, confirmations and interviews. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/about-process-banking.svg) #### Banking communications Processing of statements, notices and notifications. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/about-process-linking.svg) #### Smart matching Automatic cross-checking and linking of related data. What we offer ## Our products Specialised solutions to automate business processes that still depend on unstructured information. ### [![Logotipo de D27 Docs](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/d27-docs-logo-landscape-white-v2.png?width=640&height=320&name=d27-docs-logo-landscape-white-v2.png) D27 Docs Category Document automation Automates Receipt, extraction, validation and organisation of documents Who it is for Accounting firms, advisory teams and document operations View product](https://www.dialog27.com/en/docs?hsLang=en) ### [![Logotipo de D27 Insights](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/d27-insights-logo-landscape-white-v2.png?width=640&height=320&name=d27-insights-logo-landscape-white-v2.png) D27 Insights Category Conversational research Automates Surveys, confirmations and information capture Who it is for Companies, research and customer experience teams View product](https://www.dialog27.com/en/insights?hsLang=en) ### [![Logotipo de D27 Orders](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/d27-orders-logo-landscape-white-v2.png?width=640&height=320&name=d27-orders-logo-landscape-white-v2.png) D27 Orders Category Order automation Automates Turns messages, audio and images into structured orders Who it is for Distributors, wholesalers and commercial networks View product](https://www.dialog27.com/en/orders?hsLang=en) ![Logotipo de D27 Banking](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/d27-banking-logo-landscape-white-v2.png?width=640&height=320&name=d27-banking-logo-landscape-white-v2.png) ### D27 Banking Category Financial communications Automates Structured and traceable banking interactions Who it is for Financial institutions Coming soon ### [![Logotipo de D27 FactorDesk](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/d27-factordesk-logo-landscape-white-v2.png?width=640&height=320&name=d27-factordesk-logo-landscape-white-v2.png) D27 FactorDesk Category Supply Chain Finance operations Automates Operational management of factoring and confirming Who it is for Financial institutions and operations teams View product](https://www.dialog27.com/en/factordesk?hsLang=en) ### [Next product We keep digitising new processes. Tell us about yours. Talk to us](https://www.dialog27.com/en/contact/?hsLang=en) How we work ## Our solutions are built on technology We optimise communication with your customers by unifying channels, processing information with AI and organising it in real time. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/work-dialogues.svg) ### Dialogues We establish information exchanges with your customers or users through different channels: WhatsApp, email and other contact points. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/work-unification.svg) ### Unification We unify the different communication channels without forcing you to change existing habits or processes. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/work-ai.svg) ### Artificial intelligence We extract and enrich information from dialogues using technology and AI applied to the real workflow. ![](https://www.dialog27.com/hubfs/raw_assets/public/d27-site-v1/images/work-organization.svg) ### Organisation We organise information in real time and leave it ready for use by teams, operations and systems. DIALOGUES · UNIFICATION · AI · ORGANISATION How it works ## How Dialog27 turns unstructured information into operational processes Dialog27 interprets content, applies rules and delivers validated information to destination teams and systems with traceability. 1. 1 ### Multichannel intake Dialog27 receives information through WhatsApp, email or other channels. 2. 2 ### AI interpretation AI interprets the content, including messages, documents, images and audio. 3. 3 ### Validation and rules The system applies rules, checks the information and asks for corrections when needed. 4. 4 ### Structuring and linking Dialog27 structures and links the data to the corresponding person, company, operation or case. 5. 5 ### Delivery to destination systems Validated information is delivered to the destination team or system with full process traceability. Common systems and destinations Processed information can be delivered to ERP systems (Odoo, Holded, A3, Sage), CRM, accounting software, document management systems and corporate applications through integrations and APIs. - Odoo - Holded - A3 - Sage - CRM - Accounting software - Document management systems - API FAQs ## Frequently asked questions about Dialog27 Clear answers about conversational automation, AI, integrations and how Dialog27 fits into each business. ### What is Dialog27? Dialog27 is a business process automation platform that uses artificial intelligence to turn conversations, documents, images, audio and emails into structured information ready to operate. Its solutions collect, interpret, validate and deliver data to each company’s teams and systems. ### What processes can Dialog27 automate? Dialog27 automates processes that still depend on messages, documents and manual tasks, such as document intake and validation, order processing, structured information capture, conversational surveys and selected financial operations. Each solution is adapted to the rules and needs of the process being automated. ### Is Dialog27 a chatbot? No. Dialog27 is not a generic chatbot and it is not limited to answering questions. The platform identifies participants, interprets the content they send, applies business rules, detects incomplete or incorrect information, requests corrections when needed and delivers structured data so the business process can continue. ### What kind of information can Dialog27 process? Dialog27 can process text messages, emails, PDF documents, photographs, images and audio. Its AI extracts relevant information, classifies it, links it to the right customer, case or operation and prepares it for validation or delivery to the destination system. ### How does Dialog27 use WhatsApp? Dialog27 turns WhatsApp into an operational business channel. Users can send messages, photographs, documents or audio from an app they already use every day, while Dialog27 interprets the content, requests missing information and brings it into the corresponding process in a structured and traceable way. ### How is Dialog27 different from an OCR tool? An OCR tool is mainly limited to recognising text inside an image or document. Dialog27 goes further: it identifies the kind of information received, extracts the relevant data, understands context, applies business rules, checks potential errors and links the result to the right person, company, case or operation. ### Can Dialog27 integrate with other systems? Yes. Dialog27 can integrate with ERP, CRM, accounting software, document management systems and other corporate applications through APIs or specific integrations. This means processed information can reach the destination system without needing to be re-entered manually. ### What solutions does Dialog27 offer? Dialog27 develops solutions for different business processes. These include D27 Docs for document automation, D27 Orders for order processing, D27 Insights for conversational information capture, and specialised solutions for financial operations and banking communications. ### What kind of companies is Dialog27 for? Dialog27 is designed for organisations that receive a relevant volume of documents, messages, orders or unstructured information and need to process it faster, more consistently and with better traceability. Its solutions can adapt to firms, advisory teams, distributors, financial institutions and administrative or operational teams in other sectors. ### How does Dialog27 protect information? Dialog27 designs its processes so information is handled in a controlled and traceable way, applying the security and data protection requirements corresponding to each project. The specific conditions for processing, storage, access and integration are defined according to the use case and the needs of each organisation. ### How can I know whether Dialog27 fits my company? The Dialog27 team analyses your current process, the channels you use, the volume of information involved and the systems in place to identify which tasks can be automated. Request a demo and we will show you how Dialog27 can be applied to a real process in your company. ## Ready to digitise your processes with AI? Tell us about your case and we will show you which Dialog27 product fits best. [Talk to us](https://www.dialog27.com/en/contact/?hsLang=en) [![Dialog27](https://www.dialog27.com/hs-fs/hubfs/raw_assets/public/d27-site-v1/images/dialog27-logo-white-v2.png?width=320&height=160&name=dialog27-logo-white-v2.png)](https://www.dialog27.com/en/?hsLang=en) Dialog27 is a Zona Soluciones S.L. company (Madrid, Spain) ## Products - [D27 Docs](https://www.dialog27.com/en/docs?hsLang=en) - [D27 FactorDesk](https://www.dialog27.com/en/factordesk?hsLang=en) - [D27 Insights](https://www.dialog27.com/en/insights?hsLang=en) - [D27 Orders](https://www.dialog27.com/en/orders?hsLang=en) - D27 Banking Coming soon ## Dialog27 - [About us](https://www.dialog27.com/en/about-us/?hsLang=en) - [Contact](https://www.dialog27.com/en/contact/?hsLang=en) ## Legal - [Legal Notice](https://www.dialog27.com/en/legal-notice/?hsLang=en) - [Privacy Policy](https://www.dialog27.com/en/privacy-policy/?hsLang=en) - [Cookie Policy](https://www.dialog27.com/en/cookie-policy/?hsLang=en) © 2026 Zona Soluciones S.L. 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