Documentation
Automatic intake and classification of documents.
What we do
From dialogue to knowledge without friction
We turn conversations, documents and messages into structured, validated information ready to operate inside your business processes.
What is Dialog27
Conversational automation for business processes
Dialog27 turns conversations, documents, images and audio into structured, validated information ready to operate.
Processes you can automate
Orders
Order capture and validation from any channel.
Factoring and confirming
Management of operations with financial institutions.
Information capture
Automated forms, confirmations and interviews.
Banking communications
Processing of statements, notices and notifications.
Smart matching
Automatic cross-checking and linking of related data.
What we offer
Our products
Specialised solutions to automate business processes that still depend on unstructured information.
How we work
Our solutions are built on technology
We optimise communication with your customers by unifying channels, processing information with AI and organising it in real time.
Dialogues
We establish information exchanges with your customers or users through different channels: WhatsApp, email and other contact points.
Unification
We unify the different communication channels without forcing you to change existing habits or processes.
Artificial intelligence
We extract and enrich information from dialogues using technology and AI applied to the real workflow.
Organisation
We organise information in real time and leave it ready for use by teams, operations and systems.
How it works
How Dialog27 turns unstructured information into operational processes
Dialog27 interprets content, applies rules and delivers validated information to destination teams and systems with traceability.
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1
Multichannel intake
Dialog27 receives information through WhatsApp, email or other channels.
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2
AI interpretation
AI interprets the content, including messages, documents, images and audio.
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3
Validation and rules
The system applies rules, checks the information and asks for corrections when needed.
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4
Structuring and linking
Dialog27 structures and links the data to the corresponding person, company, operation or case.
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5
Delivery to destination systems
Validated information is delivered to the destination team or system with full process traceability.
Common systems and destinations
Processed information can be delivered to ERP systems (Odoo, Holded, A3, Sage), CRM, accounting software, document management systems and corporate applications through integrations and APIs.
- Odoo
- Holded
- A3
- Sage
- CRM
- Accounting software
- Document management systems
- API
FAQs
Frequently asked questions about Dialog27
Clear answers about conversational automation, AI, integrations and how Dialog27 fits into each business.
Dialog27 is a business process automation platform that uses artificial intelligence to turn conversations, documents, images, audio and emails into structured information ready to operate. Its solutions collect, interpret, validate and deliver data to each company’s teams and systems.
Dialog27 automates processes that still depend on messages, documents and manual tasks, such as document intake and validation, order processing, structured information capture, conversational surveys and selected financial operations. Each solution is adapted to the rules and needs of the process being automated.
No. Dialog27 is not a generic chatbot and it is not limited to answering questions. The platform identifies participants, interprets the content they send, applies business rules, detects incomplete or incorrect information, requests corrections when needed and delivers structured data so the business process can continue.
Dialog27 can process text messages, emails, PDF documents, photographs, images and audio. Its AI extracts relevant information, classifies it, links it to the right customer, case or operation and prepares it for validation or delivery to the destination system.
Dialog27 turns WhatsApp into an operational business channel. Users can send messages, photographs, documents or audio from an app they already use every day, while Dialog27 interprets the content, requests missing information and brings it into the corresponding process in a structured and traceable way.
An OCR tool is mainly limited to recognising text inside an image or document. Dialog27 goes further: it identifies the kind of information received, extracts the relevant data, understands context, applies business rules, checks potential errors and links the result to the right person, company, case or operation.
Yes. Dialog27 can integrate with ERP, CRM, accounting software, document management systems and other corporate applications through APIs or specific integrations. This means processed information can reach the destination system without needing to be re-entered manually.
Dialog27 develops solutions for different business processes. These include D27 Docs for document automation, D27 Orders for order processing, D27 Insights for conversational information capture, and specialised solutions for financial operations and banking communications.
Dialog27 is designed for organisations that receive a relevant volume of documents, messages, orders or unstructured information and need to process it faster, more consistently and with better traceability. Its solutions can adapt to firms, advisory teams, distributors, financial institutions and administrative or operational teams in other sectors.
Dialog27 designs its processes so information is handled in a controlled and traceable way, applying the security and data protection requirements corresponding to each project. The specific conditions for processing, storage, access and integration are defined according to the use case and the needs of each organisation.
The Dialog27 team analyses your current process, the channels you use, the volume of information involved and the systems in place to identify which tasks can be automated. Request a demo and we will show you how Dialog27 can be applied to a real process in your company.
Ready to digitise your processes with AI?
Tell us about your case and we will show you which Dialog27 product fits best.
Talk to us