D27 Orders
WhatsApp orders, structured and ready to operate
D27 Orders explained in 3 simple steps
1. Your customer sends an order via WhatsApp: a message, an audio, a product list photo, an informal note, or simply says "the usual". No installation needed, nothing new to learn.
2. D27 Orders interprets the order with AI: it identifies products, references, quantities, conditions, and possible ambiguities. It presents an order proposal that the customer only needs to confirm.
3. In seconds, the order is registered in your ERP: with full traceability, ready to be picked and shipped.
D27 Orders turns those customer conversations into operational orders.
D27 Orders explained in more detail
D27 Orders enables distributors, wholesalers and commercial networks to automatically transform scattered messages, audios and images into organized, validated and traceable orders.
The solution acts as an intelligent layer between the customer channel and the company's operational systems. It does not replace the ERP or commercial criteria: it feeds them with cleaner, ready-to-use information.
Key features
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Order intake via WhatsApp in text, audio, image or informal list format.
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Interpretation of recurring orders and common expressions ("the usual", "same as last week").
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Identification of products, references, formats, quantities and commercial conditions.
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Validation against catalog, customer history, pricing and operational rules.
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Detection of ambiguities, exceptions and incomplete information before processing.
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Automatic confirmations to the customer and clarification requests when necessary.
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Centralized control panel with order statuses, traceability and exception management.
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Integration with ERP, CRM, OMS and other internal management tools.
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Actionable commercial data: purchase patterns, recurrence and replenishment opportunities.
D27 Orders turns a manual, scattered, informal and error-prone process into an automated operational order flow.
How D27 Orders works
Complete order flow process
1. Company environment setup The organization defines its product catalog, validation rules, commercial conditions by customer and human review criteria. Active channels and integrations with internal systems are also configured.
2. The customer sends the order via WhatsApp
The customer doesn't need to install any application or learn a new process. They can write a message, send a voice note, forward a list or share a photo. The experience is immediate and frictionless.
3. D27 Orders interprets the order content
The AI analyzes the received message and extracts the operational information: product references, formats, quantities, customer. It also uses the customer's history to better interpret recurring orders or ambiguous expressions.
4. Validation against rules and catalog
The system cross-checks the order against the product catalog, applicable pricing, the customer's commercial conditions and operational restrictions. Complete and coherent orders move forward. Orders with doubts, unknown references or atypical quantities are flagged as exceptions.
5. The team keeps control where it matters
Clear orders are prepared for operational handling with minimal intervention. Doubtful or exceptional orders are routed to the appropriate team for review. D27 Orders does not eliminate human judgment: it concentrates it where it truly adds value.
6. The order is structured and available
Once interpreted and confirmed by the customer, the order is available in the ERP ready to be picked and shipped.
