Customers order however they want. Your ERP gets the order ready.

D27 Orders is a Dialog27 solution that automates the intake, interpretation, validation and registration of orders received through conversational channels. It turns messages, audio notes, images and informal lists into structured, confirmed orders ready to be handled by the company’s operating systems.

D27 Orders is used to turn orders that arrive in an unstructured way, for example through WhatsApp messages, voice notes or photographs, into structured operational information. It identifies products and quantities, checks the data, handles ambiguities and prepares the order for processing.

D27 Orders reduces the manual work required to read messages, listen to audio, interpret references, copy quantities, resolve doubts and register orders in internal systems. It also helps avoid errors caused by incomplete, ambiguous or manually transcribed orders.

No. D27 Orders does not replace the ERP or the company’s management systems. It acts as an intelligent layer between the customer channel and the operating systems, delivering cleaner, validated information that is ready to work with.

D27 Orders is designed to receive orders through WhatsApp in different formats such as text messages, audio, images and informal lists. The exact channels are defined during the setup of each project.

No. Customers can place the order through WhatsApp without installing an extra app or learning a new platform. They keep using a familiar channel and a natural way of communicating.

Yes. D27 Orders can process audio orders and interpret the information needed to structure them, such as products, references, formats and requested quantities.

Yes. D27 Orders can receive and interpret images, such as photos of product lists or handwritten orders. The recognised information is converted into structured data and checked against the configured validation rules.

Yes. D27 Orders can use customer history and company configuration to interpret common expressions such as "the usual" or "same as last week". If the request cannot be resolved with enough certainty, the system asks for clarification or routes the case for review.

D27 Orders can identify operational data such as the customer, products, references, formats, quantities and commercial conditions related to the order. The exact scope depends on the catalogue, rules and integrations configured by each company.

D27 Orders can compare the received information with the product catalogue, customer history, applicable prices, commercial conditions and operating rules defined by the organisation.

When information is missing, an unknown reference appears or a possible inconsistency is detected, D27 Orders can request clarification from the customer or mark the order as an exception for the team to review.

Yes. D27 Orders presents a proposed order with the interpreted information so the customer can review and confirm it. Once it is validated and confirmed, the order can continue to the relevant operating system.

Complete and coherent orders can move forward with minimal intervention. Doubtful, incomplete or exceptional cases are separated for review. This means automation focuses on clear orders while the team keeps control over the decisions that need judgement.

No. D27 Orders reduces repetitive work but keeps human intervention in doubtful orders, exceptions and situations that require commercial judgement. The goal is for the team to spend time where it really adds value.

D27 Orders can integrate with the ERP and with other internal tools so that structured orders are delivered ready for management. The feasibility and scope of the integration depend on the system used and the needs of each organisation.

In addition to the ERP, D27 Orders can connect with systems such as CRM, OMS and other internal management tools. The required integrations are defined during solution setup.

Setup may include the product catalogue, commercial conditions, prices, validation rules, criteria for human review, enabled channels and integrations with internal systems.

Yes. D27 Orders centralises process information and makes it possible to know the order status, the information received, the validations performed, the confirmations and any possible exceptions.

After interpretation, validation and confirmation, the order is structured and can be registered in the ERP or made available to the relevant system for preparation and delivery.

D27 Orders is mainly aimed at distributors, wholesalers and commercial networks that receive frequent orders through WhatsApp or other conversational exchanges and need to turn them into structured operational information.

Yes. D27 Orders is suitable for distributors serving restaurants, bars, hotels and cafes, especially when customers place orders during service, use recurring references or need fast replenishment.

Yes. D27 Orders can help commercial, telesales and order administration teams that currently spend time reading conversations, listening to audio, interpreting requests and copying information manually into internal systems.

Yes. D27 Orders can be configured for organisations that need to associate orders with different branches, routes, warehouses, prices or commercial conditions.

Yes. The solution is especially well suited to repetitive or replenishment orders. It can use customer history to interpret common expressions and better contextualise incoming requests.

D27 Orders helps reduce administrative work, transcription errors and processing times. It also centralises information, improves traceability and lets the team focus on exceptions, customer service and commercial attention.

By structuring the orders, D27 Orders can provide information about buying habits, recurrence and potential replenishment needs. The exact availability of those insights depends on the configuration and connected sources.

Not necessarily. Each deployment is adapted to the catalogue, business rules, commercial conditions, internal systems and supervision criteria of the organisation.

D27 Orders can be a good fit if a significant part of your orders arrives through WhatsApp, audio, images or informal messages and your team has to interpret and register them manually. Dialog27 can analyse the current process and assess which parts can be automated.

You can request a trial or demo through Dialog27’s contact form. The team will review the order process, the channels used and the company’s integration needs.