Good design takes time
Creating a strong survey still requires methodological judgement, business context and too many iterations before reaching a solid version.
D27 Insights · AI-powered surveys
Respect the respondent. Master the data.
AI-powered surveys distributed through web, email and WhatsApp, turned into insights without wearing out your relationship with the people who answer.
- GDPR by default
- Email + WhatsApp
- AI with privacy
The problem
The problem is not asking questions…
Designing, distributing and analysing a survey takes too much time and too many tools. And the real problem is getting reliable answers without wearing out the relationship with the respondent.
Distribution adds complexity
The right channel, the right language and the right invitation format change with every audience. That operational layer also slows the launch.
Analysing answer by answer does not scale
Reading interviews one by one, separating reliable signals from rushed answers and extracting conclusions still consumes too much time.
Too many tools for one process
Creation, publishing, translation, follow-up and analysis are often split across several tools, making the study harder to control.
D27 Insights is not just a tool for asking questions. D27 Insights connects what other tools keep apart: identity, consent, design, distribution and analysis.
How it works
Discover D27 Insights: how it works
From idea to insight in four steps
A single flow to create better, distribute without friction and understand each response with AI support.
01 Contact
A contact base that takes care of itself
Real people, treated well. Consent lives inside the data and every “not now” becomes a rule the platform remembers.
-
Consent with memory: an auditable history, not a checkbox.
-
Automatic quarantine: 3 months of rest whenever the contact asks for it.
-
Omnichannel identity: email, WhatsApp, phone, language and time zone.
-
Referral graph: word of mouth can be measured too.
02 Design
Design once. Evolve without losing the thread.
Versions, waves and question families keep history comparable even when the wording or the audience changes.
-
Real versioning: iterate without duplicating or breaking the history.
-
AI copilot: it drafts, spots bias and anticipates drop-off.
-
9 languages: governed automatic translation from a single survey.
-
Rich formats: sliders, stars, video, GIF and much more.
03 Invitation
The right invitation, at the right moment
Email, WhatsApp, QR and public web work together to reach people better, not to insist more.
-
Automatic fallback: if one channel is unavailable, it switches to the other.
-
Smart blackout: never wake up Tokyo at 3 in the morning.
-
Multilingual templates: the right variant for every recipient.
-
Named, anonymous or hybrid: every case has its mode.
04 Result
From answers to decisions, without waiting for an analyst
Deterministic metrics, an AI executive read and full traceability down to the interview behind every number.
-
Effective sample per question: partial answers count too.
-
Data quality: real timings, drop-off and random clickers.
-
Private AI summary: aggregates and anonymised examples only.
-
From figure to source: one click links every number to its evidence.
Plans
Choose your D27 Insights plan
BASIC
49
- Sends/month: 100
- Dialog27 WhatsApp
- Artificial intelligence in survey design
- Traditional question model
PLUS
179
- Sends/month: 500
- Client WhatsApp (personalized)
- Artificial intelligence in follow-up questions and response sentiment
- Multimedia question model
CORPORATE
399
- Sends/month: 1,500
- Client WhatsApp (personalized)
- Advanced artificial intelligence across every process
- Enriched question model
Monthly pricing, taxes not included.
Enterprise
Need more sends, additional automations, or a setup tailored to your operation? Let’s talk.
Why D27 Insights
The difference is in everything that happens before and after the form.
Not “another Typeform”: the value sits in the consent, the channels, the AI and the comparability that surround every question.
01
Built-in respect
Consent, rest periods and opt-outs are part of the operational engine.
02
Truly multichannel
Email, WhatsApp, QR and web coordinated, not scattered across silos.
03
AI where it adds value
It drafts, translates and analyses. You always keep the judgement.
04
Comparable history
Versions, waves and families preserve meaning over time.
Privacy by design
AI sees patterns. Never people.
Summaries rely on aggregated metrics and anonymised examples. Personal data and raw interviews never leave the analysis environment.
Use cases
Common use cases
Scenarios where teams need to listen better, reduce response friction and understand sooner what is happening.
Employee experience
Satisfaction, climate, leadership, workload and expectations with privacy, multilingual support, open questions and tone analysis.
Customer satisfaction
Perceived quality, incidents, recommendation and reasons behind each rating, with conditional logic, interview summaries and sentiment.
Events and training
Feedback on usefulness, learning and improvement opportunities through short surveys, public QR or link distribution and fast results.
Service quality
Perception by site, team, moment or touchpoint with segmented audiences, multichannel delivery and wave comparison.
Recurring research
Evolution of indicators and emerging themes with connected versions, changing questions and both individual and aggregated reading.
Activate a demo
The question is no longer whether you can launch a survey. It is whether you can launch it this well.
Request a D27 Insights demo and review with your team how to create, distribute and analyse surveys with AI in a single flow.
AI for design · Web and WhatsApp · Multilingual delivery · Interview analysis
FAQs
Frequently asked questions about D27 Insights
Clear answers about how D27 Insights helps teams create better, distribute without friction and turn responses into useful information.
About the product
What is D27 Insights?
D27 Insights is Dialog27’s AI-powered survey platform. It helps teams create better surveys, distribute them through the right channels and languages, and turn every response into useful information.
What is D27 Insights used for?
D27 Insights is used to move from a research need to a survey ready to launch and analyse without splitting the work across too many tools. It covers creation, distribution and interpretation in one flow.
What problem does D27 Insights solve?
D27 Insights reduces the time and complexity involved in designing a good survey, translating it, publishing it through the right channel and interpreting responses one by one afterwards.
Survey creation
Can I create a survey manually?
Yes. You can build the survey manually through blocks and questions, or start with an AI-generated proposal and then review, edit and validate it before publishing.
What does the AI need to generate a survey?
It needs the organisation context, the topic or objective and parameters such as the number of questions. From there, it can generate a complete proposal ready to review.
Can I ask different questions depending on a previous answer?
Yes. D27 Insights supports follow-up questions, alternative paths and conditional logic so the survey can adapt to each response instead of behaving like a flat form.
Distribution and multichannel delivery
In which languages can a survey be published?
D27 Insights can work with up to 20 languages and use AI to generate translated versions of the same survey so each participant receives a coherent experience in their preferred language.
How are surveys sent?
Surveys can be distributed through web, email, WhatsApp, public links or QR codes, depending on the audience and the goal of the study.
Can respondents answer from WhatsApp?
Yes. People can receive an invitation through WhatsApp and open the survey in an integrated mobile web experience, advancing question by question without leaving the natural flow of the phone.
Analysis and insights
What does the AI analyse in the responses?
D27 Insights can summarise each interview, classify its tone as positive, neutral or negative and compare the estimated response time with the real one to provide quality signals.
What happens with rushed or inconsistent responses?
The platform can compare real response time against estimated time to highlight signals that may point to a rushed or potentially less reliable answer. That time analysis is a signal, not a final proof.
How does D27 Insights help interpret individual interviews?
Each participation can be reviewed as an individual interview. The AI summarises the content, classifies tone and adds signals that help the team understand the response without reading everything from scratch.
Management and control
Can I create versions and waves of the same survey?
Yes. D27 Insights lets you create new versions of a survey even when some questions change, while keeping them connected inside the same study so its evolution remains organised.
What happens if someone does not want to keep receiving surveys?
The respondent can request an opt-out or pause future invitations for three months through a guided conversational flow, preserving a respectful experience.
Does the AI publish surveys automatically without review?
No. The AI proposes, but the team keeps control. Users can review, edit, validate and decide when to publish the survey.
Use cases
What use cases is D27 Insights designed for?
D27 Insights is suited to scenarios such as employee experience, customer satisfaction, events and training, service quality and recurring research where teams need to listen better and understand sooner.
Does it work for employee experience and customer satisfaction studies?
Yes. The platform is designed to support both internal and external listening processes, with multichannel distribution, multilingual delivery, open questions and interview-level analysis.
How can I request a D27 Insights demo?
You can request a demo of D27 Insights through the contact form and review with the team how to create, distribute and analyse surveys with AI in a single flow.